Quality Management – Right First Time In the pursuit of operational excellence, a major client initiated a transformative Continuous Improvement initiative named “Right First Time” (RFT). Tasked with the implementation, the Continuous Improvement (CI) lead took charge of aligning organizational processes with the client’s vision. Right First Time “Quality management concept that defect prevention is …
Right First Time: A Blueprint for Success in Quality Management In the pursuit of any goal, success is not merely a matter of chance but a deliberate and calculated process. Every endeavor demands a combination of risks, investment, sacrifice, planning, and strategy. However, a key element that often determines the outcome is the ability to …
Aligning Internal and External Customer Expectations Often in businesses, the emphasis on meeting external customer needs often overshadows the critical importance of internal customer satisfaction. The interplay between departments within an organization can significantly impact overall efficiency and, consequently, the external customer experience. This case study delves into a real-world scenario where internal misalignment led …
Healthcare Case Study – Internal vs. External Customers Expectations Read More »
