Quality Management – Right First Time In the pursuit of operational excellence, a major client initiated a transformative Continuous Improvement initiative named “Right First Time” (RFT). Tasked with the implementation, the Continuous Improvement (CI) lead took charge of aligning organizational processes with the client’s vision. Right First Time “Quality management concept that defect prevention is …
“Test in Question” This study revolves around a diagnostic lab aiming to streamline its operations and enhance the overall efficiency of the testing process. One common challenge faced by diagnostic labs is the occurrence of “Test in Question” (TIQ) scenarios—instances where a laboratory test cannot be performed due to insufficient information or discrepancies in the …
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Right First Time: A Blueprint for Success in Quality Management In the pursuit of any goal, success is not merely a matter of chance but a deliberate and calculated process. Every endeavor demands a combination of risks, investment, sacrifice, planning, and strategy. However, a key element that often determines the outcome is the ability to …
Reducing Attrition for Improved Sales With the objective of achieving and exceeding insurance sales targets, a Lean Six Sigma improvement project opportunity was identified to tackle high attrition among sales staff. The voice of the business emphasized, “High impact due to attrition in terms of business meeting its sales target.” The Challenge: The success of …
Aligning Internal and External Customer Expectations Often in businesses, the emphasis on meeting external customer needs often overshadows the critical importance of internal customer satisfaction. The interplay between departments within an organization can significantly impact overall efficiency and, consequently, the external customer experience. This case study delves into a real-world scenario where internal misalignment led …
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Optimizing Savings Account Operations This case study focuses on the Lean Six Sigma (LSS) DMAIC (Define, Measure, Analyze, Improve, Control) project executed in the banking services sector. The project aimed to enhance wealth management and customer services by addressing the problem of extended waiting times for savings account operations. Bank faced a critical challenge of …
Real-time Risk Management In the ever-evolving banking sector, adapting to new processes is critical. A recently transitioned banking process faced challenges of high defect rate, due to its novelty and the operators’ learning curve. As the process was not yet stable. The quality Black Belt leading this initiative was skeptical about the feasibility of conducting …
Transformation – Power of Continuous Improvement in Mining Operations In the competitive landscape of mining, achieving profitability and maintaining market position requires the adoption of modern management methods. Continuous Improvement (CI) management is one such approach that can significantly impact a mining company’s financial performance. Case Study One noteworthy example of CI implementation is OKD, …
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Streamlining Dashboard Reporting In the Life and Health Reinsurance sector, the dashboard preparation process involved manual tasks such as data collection for multiple companies, report formatting, manual graph creation, and meticulous presentation formatting. This manual approach resulted in errors and consumed a significant amount of time, approximately two days per month (appro. 14 hrs. monthly, …
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Accounts Payable Invoicing Error A prominent product-based company faced a persistent challenge of inaccurate invoicing, within one of its divisions. This division was responsible for generating approximately 10,000 invoices every quarter, and a staggering 39% of them contained errors. These errors led to rework and delays in invoice submission, impacting customer relations, cash flow, and …
